Online Returns
If your package arrives in less than perfect condition, please email us at bonjour@shoplelieu.com with your name, order number, and pictures, right away. This will help us get a claim started with the post, and a new package out to your door ASAP!
Perishable Goods: Perishable goods, including but not limited to food items, beverages, flowers, shower bouquets, and select apothecary goods are non-returnable. For health and safety reasons, as well as the perishable nature of these goods we cannot accept returns on these items.
Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. You may send back your items in their original condition for a refund or exchange post dated within 7 days of delivery. Clothing items must be returned unworn, unwashed, with tags still attached to be eligible for a refund or exchange. In the unlikely case that your items arrive damaged, please email us at bonjour@shoplelieu.com with your name, order number, and pictures, right away.
Non-Returnable Items: Aforementioned perishable goods, gift cards, downloadable purchases, and class and event tickets are non-refundable. Class tickets may be transferred into another party's name on a case by case basis. All sale items are final sale and may not be refunded or exchanged.
In-Store Returns
Perishable Goods: Perishable goods, including but not limited to food items, beverages, flowers, shower bouquets, and select apothecary goods are non-returnable. For health and safety reasons, as well as the perishable nature of these goods we cannot accept returns on these items.
Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. You may bring back your items in their original condition for a refund or exchange within 7 days of purchase. Clothing items must be returned unworn, unwashed, with tags still attached to be eligible for a refund or exchange. Apothecary items must we sealed and unused.
Non-Returnable Items: Aforementioned perishable goods, gift cards, and class and event tickets are non-refundable. Class tickets may be transferred into another party's name on a case by case basis. All sale items are final sale and may not be refunded or exchanged.