Online Returns
If your package arrives in less than perfect condition, please email us at bonjour@shoplelieu.com with your name, order number, and pictures, right away. This will help us get a claim started with the post, and a new package out to your door ASAP!
Perishable Goods: Perishable goods, including but not limited to food items, beverages, flowers, shower bouquets, and select apothecary goods are non-returnable. For health and safety reasons, as well as the perishable nature of these goods we cannot accept returns on these items.
Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. You may send back your items in their original condition for a refund or exchange post dated within 7 days of delivery. Clothing items must be returned unworn, unwashed, with tags still attached to be eligible for a refund or exchange. In the unlikely case that your items arrive damaged, please email us at bonjour@shoplelieu.com with your name, order number, and pictures, right away.
Non-Returnable Items: Aforementioned perishable goods, gift cards, downloadable purchases, and class and event tickets are non-refundable. Class tickets may be transferred into another party's name on a case by case basis. All sale items are final sale and may not be refunded or exchanged.
In-Store Returns
Perishable Goods: Perishable goods, including but not limited to food items, beverages, flowers, shower bouquets, and select apothecary goods are non-returnable. For health and safety reasons, as well as the perishable nature of these goods we cannot accept returns on these items.
Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. You may bring back your items in their original condition for an exchange or store credit within 14 days of purchase. Clothing items must be unworn, unwashed, with tags still attached to be eligible for an exchange. Apothecary items must be sealed and unused.
Non-Returnable Items: Aforementioned perishable goods, gift cards, and class and event tickets are non-refundable. Class tickets may be transferred into another party's name on a case by case basis. All sale items are final sale and may not be refunded or exchanged.
All returns are subject to a 3% restocking fee.